RoboForex distinguishes an individual trading account from the Members Area profile. Its official help article says trading accounts cannot be permanently deleted, but can be moved to “Inactive accounts.” This does not itself confirm deletion of the Members Area or erasure of personal data. Contact support through your authenticated account for those requests.
The customer support team will then ask you to provide some information to confirm your identity.
Do not assume that changing an account’s status permanently deletes it. First withdraw funds and close open trades, then ask support to confirm the effect of the action you need.
How to close or deactivate a RoboForex trading account
Method 1: Move a trading account to inactive status
RoboForex’s help page says you can move an individual trading account to inactive status. This is not the same as deleting your Members Area or requesting erasure of personal information.
- Login to your RoboForex account.
- Go to the “Active Accounts” section.
- Find the “Active” column.
- Tick the status of the account from “Yes” to “No”.
- Save the change and check RoboForex’s current help information if the interface differs.
The trading account is not thereby confirmed as permanently deleted. For closure of the Members Area or a personal data request, contact support and ask what records must be retained under applicable law.
Method 2: Create a Ticket
To ask about the Members Area or personal data, create a support ticket while signed in:
- Login to your RoboForex Account.
- Create a support ticket and specify whether you mean a trading account, the Members Area or a personal data request.
- Wait for the ticket to get resolved.
Related Reading
- How to Withdraw Funds from RoboForex for free?
- RoboForex review: regulation, fees and platforms
- RoboForex $30 Welcome Bonus terms
- RoboForex Account Types – Which is Best?
- How to Delete Exness Account?
- How to Delete FXTM Account?
Summary
Marking a trading account inactive is different from deleting a profile. Before acting, withdraw available funds and resolve open positions. Ask RoboForex what closure means for your specific account and personal data.
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